Refund Policy
Version 2026-10-14. Effective October 14, 2026.
All sales are final. The only exceptions are items that arrive damaged in transit and orders that are lost in transit. Both are covered below, and we make them right.
1. What is covered
- Damaged in transit. The item arrives physically damaged because of shipping (crushed package, bent or creased card or comic, broken sealed product, water damage).
- Lost in transit. The carrier tracking shows the package was not delivered and it is not recovered within the time in section 3, or the carrier declares it lost.
We also fix our own mistakes: if we ship the wrong item or cancel your order before it ships (including when an item sells out at the same moment you pay), you get a replacement or a full refund, your choice, at no cost.
2. What is not covered
- Change of mind, buyer's remorse, or finding it cheaper elsewhere.
- Price changes after purchase, including market drops or spikes.
- Mystery bundles. The contents are chosen by us from the pool, steered by your preferences, so a bundle can't be returned because you hoped for different cards. Bundles damaged or lost in transit are covered like any other order.
- Condition disagreements on items that match the listing. Listings state the condition. Grading is opinion-based, and we describe cards conservatively. Photos are shown when we have them.
- Damage after delivery, or packages marked delivered that you didn't check or that were taken from your door (see section 4).
- Orders with an incorrect address entered at checkout.
3. How to claim
- Damaged: email us through the contact page within 7 days of delivery with your order number and clear photos of the outer packaging, the packaging inside, and the damage. Keep all packaging until the claim is closed.
- Lost: contact us if tracking has shown no movement for 7 days, or if tracking says delivered and you didn't receive it. You must contact us within 30 days of the ship date.
4. What we do
For a covered claim we choose between sending a replacement (if we have the item) or refunding the item price. Where you bought shipping protection, we file the carrier claim ourselves and you don't have to do anything. Shipping charges are refunded when the whole order is lost or the damage is the result of shipping. If a carrier marks a package delivered, we may ask for a signed statement and photos of the delivery location, and we may ask you to check with neighbors and the post office first.
5. Shipping protection
Shipping protection is required on larger orders because high-value cards are expensive to lose. When it's on your order, the claim process is faster and entirely handled by us. Protection is a separate charge and is not refundable once the order ships, unless the order is cancelled.
6. How refunds are paid
Refunds go back to the original payment method through Stripe. Banks usually take 5 to 10 business days to show them. We can't refund to a different card or method.
7. Chargebacks
If you have a problem, please contact us first. We resolve covered claims quickly. Filing a chargeback instead of using this policy for a covered claim delays your resolution, and for an item that was delivered as described we will supply the carrier, order and terms-acceptance records to your bank.